Faq
Availability Products
Are the articles on the website all available?
Sì, all the items on the website are in stock. Our stock is updated in real time.
Can I order articles not available on the site?
There is no possibility of ordering articles not available, except for pre-order articles or ordination.
Shipments
What are the evasion times of an order?
The evasion times of an order tends to vary between 5/6 working days but we always commit ourselves to evading orders as soon as possible.
Do bicycles come disassembled or already assembled?
The bikes arrive predontate, to mounted the front wheel and straightening the handlebar.
What are the shipping costs?
Shipping costs are variable, consult the page Shipping times and costs For more information.
What happens if my package comes damaged?
Once the package is received, please verify that the number of hills delivered by the courier corresponds to that indicated by the courier himself. If you notice L'damaged packaging, please accept the package "with reserve" by making it in mind the courier and our customer service. If the package is not accepted with reserve, it will be impossible for us to forward the complaint to the shipping service for a verification and possible reimbursement/replacement of the damaged or missing product for theft. We always recommend signing "with reserve" at the time of receiving the package in order to verify LThe integrity of the product inside, if the opening of the package is found damage or signs these should be reported promptly and documented with photos.
How can I trace my expedition?
All shipping services have a tracking code that is sent via email from the moment the shipment took place. With the code received it will be possible to follow the state of the order
(with some couriers the code will be active 24 hours after shipping).
How do you proceed in the event of a product return?
For all information on the return and the procedure to carry them out, we refer you to the dedicated page Returned and reimbursements
Payments
How can I pay an order?
All payment methods are shown during the checkout phase, for more information, consult the page Payment methods
Does payment by credit/debt card takes place safely?
Once the credit card payment method will be selected, you will be redirected to the safe portal with encryption of the data transmission and in compliance with the processing of sensitive data. Evolution Bikes does not store paper data in any way.
How do you proceed for payments by bank transfer?
For payments by bank transfer L'Amount to be paid is that indicated in order; Payment must be made with the following data:
Header: evolution bikes srl
Bank: Unicredit Banca
IBAN: IT06V0200814906000101417742
In the causal of the bank transfer, enter the name and surname of the ordering customer and order number.
Can I pay a cash on delivery?
No, by company choice it is not possible to pay cash on delivery.